Help & Support

Delivery & Installation

Everything you need to know about getting your dispenser delivered and installed.

1. Coverage Area

We deliver and install across all seven Emirates of the United Arab Emirates:

Abu Dhabi
Dubai
Sharjah
Ajman
Umm Al Quwain
Ras Al Khaimah
Fujairah

2. Delivery Timeframes

  • Standard Delivery: Within 2-5 business days from order confirmation
  • Scheduled Delivery: Choose your preferred date at checkout (minimum 2 days from order)
  • Delivery Hours: Sunday to Thursday, during your selected time slot

3. Available Time Slots

Slot Time
Morning 9:00 AM - 12:00 PM
Afternoon 12:00 PM - 4:00 PM
Evening 4:00 PM - 7:00 PM

4. What to Expect on Delivery Day

1
Arrival & Assessment

Our technician will arrive during your selected time slot and assess the installation location.

2
Installation

Professional installation typically takes 30-60 minutes depending on the product type and location.

3
Testing & Demonstration

We'll test the system, flush the filters, and provide a full demonstration of how to use your new dispenser.

4
Activation

Once installation is confirmed, your rental begins. Your first month was charged at order — the next charge is one month from delivery.

5. Before Your Delivery

To ensure a smooth installation, please prepare the following:

  • Water connection: Ensure access to a cold water supply pipe near the installation area
  • Electrical outlet: A standard electrical outlet within 1.5 metres of the installation location
  • Clear space: Clear the area around the installation point for our technician to work
  • Access: Ensure building security or reception is aware of the scheduled delivery
  • Presence: An adult (18+) must be present at the delivery address

6. Delivery Cost

FREE Delivery & Installation

Included with all rental plans across the UAE

7. Rescheduling

Need to change your delivery date? No problem! Contact us at least 24 hours before the scheduled delivery:

8. Missed Deliveries

If nobody is available at the delivery address at the scheduled time, our team will attempt to contact you. If delivery cannot be completed, we will reschedule at the next available slot. Repeated missed deliveries may result in a rescheduling fee.

9. Equipment Collection

When your rental ends, we will arrange free collection of the equipment from your premises. The same preparation requirements apply as for delivery.

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Free installation Across all UAE Emirates
30-day money back Not happy? Return for a full refund
UAE-based support +971 4 252 9030