Help & Support

Frequently asked questions

Everything you might want to know about our products, subscriptions and services. Still curious? We're a message away.

Commercial

Absolutely! We provide sustainable water solutions for offices, hotels, schools, hospitals, gyms, and hospitality outlets. Contact us for customized commercial packages.

Delivery

Yes! We offer free delivery and installation across all Emirates in the UAE including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Maintenance

Filter changes are recommended every 6 months by an NMB technician. For rental customers, filter replacement is included in the monthly fee at no extra cost.

Payment

We accept Cash on Delivery (COD), credit/debit cards, and bank transfers. For rentals, we support monthly automatic payments.

Purchase

Yes, while we primarily offer rental models for water dispensers, residential water filters and reusable bottles are available for direct purchase. Contact us for outright purchase options on dispensers.

Quality

Our Waterlogic dispensers are certified by NSF, WQA, ISO 9001, HACCP, CE, ETL, and are BPA-free. They are the world's most certified water dispensers.

Rental

Our rental model provides you with a water dispenser for a fixed monthly fee. The rental includes the dispenser, installation, regular maintenance, and filter replacements. A refundable deposit (2x monthly rental) is required upfront. Minimum rental period is 3 months.

Technology

Firewall™ is our patented UV purification technology that eliminates up to 99.9999% of bacteria, viruses, and pathogens at the point of dispense. It's scientifically proven effective and certified by WQA to NSF/ANSI-55 Class A UV and NSF P231 protocol.

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